Privacy Policy

1. Information We Collect

Personal and Profile Information

When you create an account or use Enlistar, we may collect:

• Name, email address, phone number, and contact information
• Professional profile details including work experience, education, skills, certifications, and preferences
• Uploaded and generated documents such as resumes, cover letters, portfolios, and application drafts
• Job preferences, industry interests, and metadata used to personalize recommendations
• Subscription plan, coin balance, transaction history, and purchase details

Usage and Technical Information

We also collect technical and usage information to operate and improve the platform:

• Device identifiers, IP address, browser, operating system, and connection information
• Pages visited, features used, session duration, and interaction history
• Extension usage and form detection data for supported ATS platforms
• Performance, error, diagnostic, and application tracking data

AI and Aggregated Data

We may use anonymized and aggregated data to improve our AI models and service quality:

• AI-generated answer patterns, resume and cover letter generation trends, and interview practice analytics
• Job matching and application success metrics
• System performance and product improvement data

2. How We Use Your Information

We use your information to deliver and enhance our platform:

• Provide Services: Enable AI-powered resume, cover letter, application, and interview support.
• Personalization: Deliver tailored job recommendations, profile guidance, and application insights.
• Authentication and Security: Manage accounts, login access, and protect against abuse.
• Payments and Coins: Process subscription purchases, coin packages, and usage tracking.
• Analytics: Improve product features, AI models, and overall platform performance.
• Communication: Send service updates, notifications, support responses, and legal notices.
• Compliance: Meet legal obligations and enforce our Terms of Service.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your data only in these limited cases:

With Your Consent

When you explicitly authorize sharing with employers, job boards, or other third parties as part of the application process.

Service Providers

We work with trusted third parties to deliver the platform:

• Cloud hosting and secure data storage
• Payment processors and billing services
• Email delivery and notification services
• Analytics, monitoring, and performance tools

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, safety, or property.

Anonymized Data

We may share anonymized, aggregated data for research, service improvement, and product analytics.

4. Data Security

We take security seriously and use multiple safeguards to protect your information:

• Encryption in transit and at rest for sensitive data
• Secure account access controls and authentication
• Regular security assessments and penetration testing
• Incident response processes for identifying and addressing breaches
• Employee training, policy enforcement, and data access restrictions

5. Your Rights and Choices

You have rights over your personal information, including:

• Access: Request a copy of your data.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request removal of personal data, subject to legal retention requirements.
• Portability: Export your data in a machine-readable format.
• Opt-out: Unsubscribe from marketing communications.
• Restrictions: Limit how we process your information.

6. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained until you delete your account or request deletion.
• Usage Data: Retained for up to 2 years to improve service quality and analytics.
• Payment Data: Retained as required by financial regulations, typically up to 7 years.
• Support Data: Retained for up to 3 years for customer service and troubleshooting purposes.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your own. When this happens, we protect your data using:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Appropriate technical and organizational safeguards

8. Children's Privacy

Enlistar is not intended for children under 16 years of age. We do not knowingly collect or maintain personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy as our products and legal obligations evolve. We will notify you of significant changes by:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications